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Why isn't my nest cam in the nest app?

bobbyjoe
Community Member

I'm super confused. I have two nest cameras and I recently upgraded to the new nest aware subscription because I was about to buy a third camera.

I just bought the new camera (Nest Indoor Wired) and not only do I need to use a different app to see the camera (google home??!) but it doesn't look like it's covered by my subscription.

Why can't I see the camera when I go to home.nest.com ? why do I need to use a second app? How do I get clips, etc.

Why did google bust up such a perfect ecosystem?!

6 REPLIES 6

JBSD
Community Member

It's by design!  We're promised (!) at some point in the future all functionality will be available @ Google Home.  No ETA.  Why this isn't true on launch day I don't know.  Why new cams can't be supported in Nest, and notifications not supported in Home, I also don't know.  You'd think Google would have enough SW devs to solve this!  😜

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632 

Lauragayle
Community Member

Thank you for asking this. I bought 3 Nest Indoor Cams today to connect a elderly friend to my Nest account and it was a bit frustrating to discover that they won’t show up in the Nest app. 

Jeff
Community Specialist
Community Specialist

Hey, everyone.

What JBSD said is correct. The newer model cameras will only work with the Home app, as will all future Nest cameras and products. You can still manage the older cameras in the Nest app, but the future plan is to have all devices work in the Home app. I'm sorry for any confusion or inconvenience that has caused. If there's any other way in which I can help, please let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, all.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Lauragayle
Community Member

Jeff, thank you for the answer and for checking in. Yes, things are set up. I do wish the Google Home app had more of the look/functionality of the Nest app, though. THANK YOU again. cheers!

 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.