My wired Nest doorbell with mechanical chime quit ringing inside the house and can't figure out solution. I changed out the mechanical chime for a new one thinking that was the issue but same problem occurred. I have disassembled and disconnected the doorbell and reinstalled and again to no avail. I have looked at the settings and made sure they were correctly set. The exterior doorbell continues to ring with no problem but that certainly won't help. Could the contraption attached to the mechanical chime be the issue? Someone HELP please.
How old is your 2nd Gen Google Nest Doorbell? I've seen quite a few customer posts in this forum about problems with the doorbell's "chime puck" that cause the doorbell chime to not ring, but customers reporting this seem to have problems as soon as they install their doorbell.
A number of customers have reported getting replacement "chime pucks" or whole new doorbells from Google Nest Support.
Mine has been installed and in use for several years. The only issue is the amount of time it takes when someone rings the doorbell for it to connect to the app on my phone and by then the person left.
Perhaps the internal battery in your Nest Hello Doorbell (yes, it has a battery) is failing, as it has for hundreds of other customers. It causes the indoor chime not to ring and the camera to go offline for a minute when the doorbell is pressed. Google Nest says it "cannot" replace doorbells with this defect if they're beyond the 1-year warranty. The workaround is to turn off the "Indoor chime" option and turn on the "Visitor announcements" option and rely on visitor announcements on Nest Hubs, Nest Minis, and/or Nest speakers. (Or you can use instructions posted on iFixit to pull your doorbell apart and replace the internal battery.)
I finally ordered a new doorbell to replace the original. I am hoping it arrives soon. Then I will take apart the old one and order a replacement battery and use it on my garage door. We'll see if that resolves the issue.
Received new doorbell and installed it. Problem solved. Have also ordered replacement battery for old doorbell and will utilize it on a different door.
Happy to hear that! Glad to hear that you got your new doorbell. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
