12-03-2022 09:35 PM
Hello all I have had the Nest Hello doorbell for about a week now. Since day one the chime wasn’t working. I’ve tried everything, new mechanical chime, new 16V 30 VA transformer but still not working. I’m sure it’s getting the correct voltages and everything. When I remove the puck, chime works just fine. Any help would be much appreciated.
12-04-2022 06:17 AM
Do you by any chance actually have the new Gen 2 Google Nest Doorbell, rather than the older Google Nest Hello Doorbell that Google Nest is no longer selling?
Some customers in this forum have reported problems with the "chime puck" for the 2nd Gen Google Nest Doorbell, causing their doorbell chime to not work:
12-04-2022 09:40 AM
No, I’m sure I have the Nest Hello
12-04-2022 09:52 AM
Curious, because what you describe with the 4-wire "chime connector" for the Nest Hello is exactly what's happened to some other customers with the 2-wire "chime puck" for the new 2nd Gen Google Nest Doorbell, and some have been able to resolve it with a new "chime puck".
12-04-2022 09:57 AM
The Chime puck that I have is a 2 wire, one connects to the transformer and one connects to the front doorbell.
12-04-2022 11:52 AM - edited 12-04-2022 11:57 AM
The 2nd Gen Google Nest Hello Doorbell has a 2-wire "chime puck". The Google Nest Hello Doorbell (which we have) has 4-wire "chime connector".
12-08-2022 10:21 AM
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Are you sure you do not have the Nest Doorbell 2nd Gen (wired)? It is the only Nest/Google product that comes with a Chime Puck. The Nest Hello comes with an older chime connector.
12-22-2022 08:27 AM
It's us again. We're bumping up this thread to follow up and see if you're still in need of assistance. Let us know if you have more questions in mind.
12-23-2022 10:05 AM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
12-13-2022 10:53 AM
@MoNab how's it going with your Nest Doorbell? We would appreciate it if you could share with us the information we're asking above. So that we could take a closer look and assist you further. Hit this link for more information about upgrading your transformer for Nest Doorbell (wired, 2nd gen).
I appreciate the help, MplsCustomer and Brad.
12-13-2022 11:18 AM
If you read the customer's post, you'll see they already upgraded their transformer.
Perhaps, like many other customers, they have a defective "chime puck".
12-19-2022 07:41 AM
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
I appreciate your response, MplsCustomer.