Wired doorbell, mechanical chime

[ABinCG]

Wired doorbell cam with a mechanical indoor chime.

Installed the cam, but not the little white puck, everything worked great.  Then it got cold outside, and the indoor chime started buzzing.  Then, I added the little white puck, the buzzing went away, but the chime doesn't ring (regardless of the settings in the app).  Next step, changed to a more powerful transformer.  Still doesn't work right.  Does anyone have a suggestion?

[MplsCustomer]

@ABinCG 

You can check to make sure your chime puck is wired correctly, as shown in the diagrams on the post below. (The second diagram ("Two Nest doorbells, two chimes") is mislabeled. It should say "Two Nest doorbells, one chime." (I've submitted feedback several times to get this corrected, but the feedback has been ignored.)

https://support.google.com/googlenest/answer/12153643

Many customers in this forum (us included) have reported upgrading to a 16V 30VA transformer to get both 1st and 2nd gen Google Nest Doorbells to work correctly, even though this is greater than Google Nest's stated minimum configuration.

If yours is wired correctly and your transformer is sufficient, my only other observation is that there have been numerous posts in this forum from customers who discovered they had defective 2nd gen chime pucks. Some have had difficulty in getting them replaced, or had to resort to having their entire doorbell package replaced.

You can try contacting Support, using the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[PapaBravoKilo]

For us, our mechanical chime was reversed, our front door was wired as "R" and not "F", which led to buzzing.  Try ringing the doorbell in question and seeing which solenoid moves.  Moving the Chime Puck to the "R" side fixed it for us.

[EmersonB]

Hello folks,

@ABinCG, thanks for reaching out here in the Community. How's it going? Were you able to read the information that was shared by them? Have you checked if you have the right power for the transformer? The Nest Doorbell (wired, 2nd gen) has higher power requirements than most doorbells. You need a transformer that is rated for 16-24 V AC, 10-40 VA to provide enough power to your doorbell. If you've already installed your doorbell and you see a blinking yellow light on the front, your doorbell isn't receiving enough power.

Looking forward to your response. 

I appreciate the help, MplsCustomer and PapaBravoKilo.

Regards,

Emerson