Wired nest doorbell failure

[Rblackwood]

I have a wired Nest doorbell that has now gone offline. It has had issues in the past but eventually did come back online. I tried every possible fix and went through Google support to no avail. The unit is about 2 years old but I was told they would not replace it as they have with some on these threads. It is very sad to pay over 200 dollars for a unit that does not last and has terrible support. Most support is via users vs Google which is brutal for such a big company. Very disappointed in this and had hoped for better 

[EdmondB]

Hello Rblackwood, 

I understand that you're experiencing an issue with your Nest Camera, and I apologize for any inconvenience this may have caused. To assist you better, could you please provide us with the Case ID assigned to your issue when you contacted our support team?

I look forward to your response.

Best,
Edmond