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Wired nest doorbell is constantly going offline

Chavo
Community Member

My nest doorbell wired version constantly disconnects for no apparent reason. There will be no connection issue as the WiFi is still running and in range the nest connect is charged and the doorbell is still getting power. It's very inconvenient and annoying especially since there' seems to be nothing i can do about it.

5 REPLIES 5

EmptyNester
Gold Product Expert
Gold Product Expert

Hello,  I'm an end user like you. By any chance do you have the Google Mesh routers?

Yes, I have the google mesh routers and those are showing offline sporadically through the google home app. What gives?

EmptyNester
Gold Product Expert
Gold Product Expert

As best I can remember there are some settings in the Google Mesh routers that need to be looked at to fix this problem.  But I believe your best bet is to speak on the phone with an actual google nest tech about this.   Here is the link.  If they fix the issue please return here and let us know what they did to fix it.

https://support.google.com/googlenest/gethelp

 

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help, EmptyNester.

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Regards,

JT

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad