Hi folks!
Thanks for posting in the community! I understand that you are experiencing some issues with the live view on your Nest doorbell devices. It seems that while some of you can ring the doorbell or receive notifications, the devices still appear offline. I appreciate the troubleshooting steps that you've already performed on your end. Please let me handle this from here!
Before we move forward, I need some information about this:
- What is the make and model of your Nest doorbell device?
- When did the issue start?
- Are you using the Google Home app or the Nest app?
- Did you receive any error messages on your app?
- What is the status of the LED light?
- Are you able to see your video history in the app?
- Just to confirm, @Simply_beasley and @Gatorcheer04, do you have a wired or wireless connection?
- Did you try any troubleshooting steps? If so, could you list them?
Now, in case you no longer have the issue, I want to share that the issue related to this has been resolved. If you are still experiencing any issues, please restart your device and try again. If the problem persists after restarting, let me know.
Best regards,
Debora
