12-06-2023 07:12 AM
After first starting with online chat for doorbell no longer streaming, I was quickly escalated to higher level support. Apparently, that is shorthand for we'll send your case to someone overseas that only responds via email at 2 AM. I'm starting to believe support is a bot that isn't that smart. I'm constantly given tasks like restart, reconnect, and send screen shot even if I've already done so.
Adding in the price increase for the non-working Nest Aware I am now canceling, advocating everyone reconsider any potential purchase and I am moving to reo-link devices which run completely locally.
12-13-2023 02:53 PM
Hi sgib,
Thanks for reaching out here in the Community. We appreciate all the efforts for trying all those steps. We know where you're coming from and we wanted to help you with this. Please share your case ID here so that we can take a closer look at what happened.
Best,
Emerson
12-13-2023 06:28 PM
Already canceled Nest-Aware but for history and feedback the case number is 6-6594000035001
12-15-2023 02:36 PM
Hello sgib,
We appreciate your update and for sharing here your case ID for reference. Let us know if you're still in need of assistance.
Regards,
Emerson