cant connect to wifi while setting up device (no internet)

[Tsukubashi]

Recently, I bought a Nest Floodlight Cam. While setting up the device, I kept getting stuck at the stage where it tries to connect to Wi-Fi.

After a few hours of troubleshooting, I discovered that the device itself wasn’t faulty — it could connect to a mobile hotspot without any issues. It turned out that neither the camera nor the router was the problem, but rather the internet provider (Odido NL) , which appears to block the camera’s connection.

My solution was to set up a second router and run it as a standalone network, not bridged with the modem/router combo provided by the ISP That worked!

I thought I’d share my experience in case it helps someone else stuck with the same issue

[AndersC]

Hi @Tsukubashi,

Thank you for posting in the community to share the inconvenience you experienced while connecting your Nest Cam with Floodlight to your Wi-Fi network. I'm glad to hear you were able to resolve this inconvenience and appreciate you sharing the solution, which involved setting up a second router in addition to the modem/router combo provided by your ISP.

This information will be valuable in helping Nest users who experience the same scenario as you did.

Don't hesitate to reach out if you need help in the future.

Regards,

Anders