cant re-connect my camera

[ltd]

i had a google nest camera connected in my home app.

today i plugged it in after not using for a while and realised i have since changed my wifi provider.

so i removed the device from my home app.

it wouldnt reconnect when i went through the set up process again so i followed factory re-set instructions on line.

however the light on my camera stays green.

even when i switch it on and off.

when i put the pin in the reset hole it does nothing.

[pamcline]

When you factory re-set you have to hold the pin in the hole until it chimes a count down and then stays yellow. Then it will reboot.  I did this with all of mine when I switched wifi and I am having the worse trouble getting these cameras to reconnect to Google Home. I hope you have better luck.

[ltd]

Thanks for your response Pam!  Unfortnately, the light on the camera is green and no matter how long i hold the pin in it doesnt chime or turn yellow.

[janthadeus]

Hi folks,
 

Thanks for reaching out. I’m sorry to hear that and for the delayed response here. No worries, we’ll sort this out — a few questions: what type of camera is in question? Is the camera plugged while you’re performing a factory reset? How far is the camera from the router? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? 

Going over the steps here might help:
 

1. Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
2. Close all the apps running in the background of your phone, reopen the Google Home app then try adding it again.
3. Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
4. Restart your phone, turn it off for 60 seconds then turn it on.
5. Put your mobile device on airplane mode, then turn on Bluetooth and WiFi.
6. Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
7. Try a different mobile device.
8. If all else fails, factory reset your camera. Please read the instructions carefully on how to factory reset your camera. When the light pulses blue, it means your camera is ready to be connected to your Google Home app.

Let me know how it goes.

I appreciate the help, pamcline.

Thanks,

JT

[ltd]

hello, thank you for your detailed response

i have followed the steps in the link and  am unable to factory reset the camera as the light remains green

do you have any other suggestions to reset the camera

[janthadeus]

Hey there,

Thanks for trying. Could you plug it into another power outlet, try to perform a reset then let me know how it goes?

Regards,

JT

[ltd]

thank you

i used a different pin and managed to get the camera to re-set

thanks for all your help

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[aatienza]

Hey there,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance. 
 

Thanks,