09-04-2022 02:44 PM
My granddaughter recently bought a home that had a Nest Hello partially installed. I say "partially," because it wasn't connected to the existing doorbell chime. From the looks of things, the previous owner tried but to connect the doorbell chime but couldn't get it working. My grandson-in-law attempted to make it work, and in the process overheated the chime connector. I've since worked with the system and found that the transformer is working and that the wiring is good (no shorts or open circuits). The Nest camera and doorbell button are also working fine. I did determine that the existing doorbell chime needs to be replaced and have purchased a new one. But, before I go back to finish the installation, I'd like to be prepared to diagnose the serviceability of the chime connector. I'd buy a new one, just to be on the safe side, but at $49 I'd rather first determine whether one is needed. I'm suspicious that it might not be because it got hot, which means it was jwired improperly. That brings me to my question: Can anyone know the procedure for bench testing a chime connector?
09-13-2022 11:03 AM
Hi there,
I apologize for my late response, and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. A chime connector is required for your Nest Hello. I am not quite sure if we could offer a replacement as you're not the original owner, and it is most likely out of warranty, but you can look online to purchase a new chime connector.
Best regards,
Brad
09-16-2022 03:13 PM
Hey fonzie,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Brad.
Thanks,
Archie
09-19-2022 03:27 PM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad