Two new indoor, wired, 2nd gen cameras won’t connect to Google mesh system

[Dana1]

Hello.  I have an existing Google mesh network that my phone, iPad, etc connect to.  I use Google Home for several smart devices with no issue. A Wyze camera is on the network.

I just bought two Google Nest, wired, indoor, 2nd gen cameras. I’ve gone into Google Home, clicked the “+” icon, and it tries searching for new devices with no luck. A screen pops up asking what kind of device and I choose camera, wired/indoor/2nd gen.  It asks for setup code, which I enter. It searches some more and times out.

The camera is on (blue light flashes).  The mesh network tests fine, all three devices online.

Any thoughts what’s happening?

[janthadeus]

Hi Dana1,
 

Thanks for visiting the Community. I’m sorry to hear that and for the delayed response. We appreciate your efforts. Let’s sort this out — a few questions: how far are your Nest Cameras (wired) from the WiFi access point and the main access point? Do you have an Android or iPhone? Do you have another phone to set up the cameras? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
 

Give these steps a try:

• Make sure it’s on the same WiFi network as the selected network for the Nest device.
• It should not be connected to any Bluetooth devices. 
• Your cellular data should be turned off.
• On iOS devices with iOS 14 or later, ensure that Local Network Access is enabled for the Google Home app.
  • On your iOS device's home screen, tap Settings.
  • Tap Privacy > Local Network.
  • On the list of apps, turn on Local Network Access for the Google Home app.
• Restart your router, unplug it from the power outlet wait for 1 to 2 minutes then try pairing it again.

Let me know how it goes.

Thanks,

JT

[aatienza]

Hey Dana1
 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad