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doorbell,camera can't be downloaded to my new phone, message tells me the camera is tied to another

jimencinias
Community Member

cannot download camera to new phone. i get a message that the doorbell is tied to another account. i replaced my old phone with a newer one.

1 REPLY 1

MplsCustomer
Bronze
Bronze

@jimencinias 

You do NOT "download" or re-install your Google Nest devices when you get a new phone.

You simply log into the Google Home app on your new phone using the same Google Account you were using on your old phone.