doorbell doesnt work

[joniejava]

tried to reset doorbell which has power but doesnt connect to network any more

[janthadeus]

Hi joniejava,
 

I’m sorry to hear that and for the delayed response here. No worries, we’ll sort this out — what type of Nest Doorbell do you have? What’s the status light of your doorbell? How far is the doorbell from the router? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Also, were there any changes to your Wi-Fi network?
 

Looking forward to your response.
 

Thanks,

JT

[EmersonB]

Hi everyone,

@joniejava I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share with us the information we're asking above. So that we could take a closer look and assist you further.

I appreciate the help, JT.

Regards, 

Emerson

[EmersonB]

Hey joniejava,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson