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event video history.

deanl
Community Member

I would appreciate some clarity on the event video history with no subscription

Does it record 3 hours of events keep it, or does it only keep recordings for 3 hours?

Ie, if it takes a 15 minute recording at 7am, does it then delete that recording at 10am? Or if it takes a 15 minute recording at 7am can i still view that recording tomorrow so  long as a total of 3 hours video has not been recorded?

1 ACCEPTED SOLUTION

Rubes
Gold Product Expert
Gold Product Expert

It’s your first scenario. If recording starts at 7AM, by 10AM the initial history starts being deleted.

View solution in original post

8 REPLIES 8

Anonymous
Not applicable

The video dissapears 3 hours after it records. You can download the video to keep as long as you do it before the three hours are up. I have people and motion for my alerts and it only records for these alerts. I stood up and set back down and it made a 25 second video,

deanl
Community Member

Thanks.

Kinda wouldnt help if you went to bed and your car was broken into overnight would it. I think its disgraceful that the footage is deleted after 3 hours. they are basically forcing the subscription onto you.

Rubes
Gold Product Expert
Gold Product Expert

It’s your first scenario. If recording starts at 7AM, by 10AM the initial history starts being deleted.

deanl
Community Member

Thanks for that.

i just cant see why this is acceptable. They are expensive cameras and are basically unfit for purpose unless you get the subscription too. Thats not okay in my book.

oz
Community Member

I agree I feel ripped off I was not aware of the 3 hour thing… Someone stole my package and now I have no idea what happened 

deanl
Community Member

oh wow, that sucks, sorry to hear that.

pretty ironic that someone stole your camera though hahaaha, what the hell is wrong with ppl these days, geez

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for your help, @Rubes!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.