05-09-2024 08:50 AM
Familiar face detection quit operating. It no longer adds new faces to the list and the only editing it will allow me to do is delete a face. It will ask if the face that it detects is a person.
This is happening on three outdoor cameras and the nest doorbell. I am subscribed to nest aware plus.
Any help is appreciated
05-13-2024 01:21 PM
Hi @Dcieslin,
Thanks for posting here in the community. I'm sorry to hear that you aren't able to add familiar face detection to your list.
I'd also like to ask a few questions:
In the meantime, try this troubleshooting step:
Keep me posted.
Best regards,
Melany
05-13-2024 02:49 PM
Melanie,
05-15-2024 02:39 PM
Hi @Dcieslin,
Thanks for following up. As you mentioned before, you added three Nest cameras recently.
To better understand the situation, I'd like to know:
Keep me posted. I'm happy to help.
Best regards,
Melany
05-15-2024 05:19 PM
Hello Melany,
Again, thank you for responding.
The three nest cameras. Are second generation. And all the doorbell and camera's were all set up with the home app..
The nest app does recognize that I have a nest aware subscription but I have bee unable to activate and use it on the nest app.
In the home app everything seems to work except sending new faces to the familiar face list. After I acknowledge that it is indeed a person I get thanked for letting it know that it is a person and that is it.
As I have said before it does recognize existing faces and notifies me who it is.
Thanks again for your response.
Dennis
05-16-2024 09:56 AM
Hi @Dcieslin,
Thanks for the update.
Have you tried the steps in this guide?
Once you turn familiar face detection on, you must turn on "Person alerts" in the camera’s notification settings to get familiar face alerts.
In the Google Home app:
Nest Aware Plus Subscription:
Keep me posted.
Regards,
Melany
05-18-2024 10:10 AM
Thanks for your help, everything appears to be operating correctly now.
05-13-2024 03:01 PM