google cam batteria

[massimiliano69]

da ieri, 17 12 2023, la google cam batteria ha smesso di funzionare.

dopo un restart alle impostazioni di fabbrica e la reinstallazione dell'app google home su smartphone, la video camera non è più raggiungibile dall'app google home.

il restart è stato necessario dopo aver rilevato il mancato funzionamento della cam (mancata attivazione tramite app google home)

al primo tentativo di riconfigurazione l'app google home è giunta fino al download degli aggiornamenti della cam per poi restare bloccata al quel punto senza scaricara alcun aggiornamento; dopo aver ripetuto la procedura di riconfigurazione, oggi, l'app google home non rileva neanche la cam 

[Lance_L]

Hey massimiliano69,

Thanks for reaching out to the Community and for sharing all the steps you’ve taken to fix the issue. I’d be happy to help you with this. Let’s check it out.

A few questions: what is the color of the camera’s status light? What is the make and model of the mobile device? Does this happen on both WiFi and mobile data?

If the status light isn’t pulsing blue, please follow the steps below:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the Nest Cam (battery), and then locate the reset pinhole on the back of the device. Connect the device to the USB cable and charger.
3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
4. Release the button. Your device will be restored to its factory settings.
5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
9. Cellular data should be turned off.
10. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
11. Start adding the device back to the Google Home app.

Let me know how it goes.

Best,

Lance