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google nest cam indoor wired won‘t connect to the home app

michael2023
Community Member

My google indoor cam was connected to my home network for a few month. One day went offline for no reason and won’t reconnect. I tried everything including a factory reset but still it won’t connect. It shows a pulsating blue light and makes a ring tone. I have been through the setup process 10 times at the end of the setup process I receive an error message. Please help me! Best Michael 

3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hello michael2023,

Thanks for posting here in the community. I know that you've been through a lot of troubleshooting steps just to re-add your Nest Camera to the app. I just wanted to make sure, how did you perform the reset to factory default? Also, do you have the battery or wired type of Nest Camera?

 

Looking forward to your response.
 
Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi michael2023,

I'm dropping by to ensure that everything is covered here. We would appreciate it if you could share with us the information I'm asking above. So that we could take a closer look and assist you further.

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey michael2023,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 
Regards,
Emerson