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Wiring diagram for Nest Hello amd Nest Doorbell wired 2nd gen with single chime

Erikdamaral9
Community Member

I've been running a Nest Hello on one door and a traditional doorbell on a second door for some time now. These are wired to a single chime. I've recently upgraded my traditional doorbell with a Gen 2 Nest doorbell, but I can't find a wiring diagram on how to wire to 2 together. I've found a schematic on how to wire 2 Nest Hellos together on a single chime and a schematic on how to wire 2 Nest Gen 2 doorbells on a single chime, but haven't been able to find one that wires one of each together. What is confusing is the original doorbell has a 4 wire puck and the Gen 2 has a 2 wire puck and neither schematic accounts for both. I did my best to piece the 2 schematics together and have both doorbells streaming video and connected to the home app, but I am not able to get the chime to work on the Gen 2 doorbell (Nest Hello chime works fine).

9 REPLIES 9

MplsCustomer
Bronze
Bronze

@Erikdamaral9 

I'm just another Google Nest customer but I've seen numerous postings in this forum from customers who can't get their doorbell chime to ring with the new 2-wire "chime puck" that comes with the new 2nd Gen Google Nest Doorbell. Several of those have gotten replacement doorbells just so they could get a replacement "chime puck".

It's too bad Google Nest doesn't provide a wiring diagram for a 4-wire "chime connector" on one doorbell and a 2-wire "chime puck" on the other doorbell.

I'm just guessing, but perhaps there is also an issue when using the 4-wire "chime connector" and the 2-wire "chime puck" in the same installation.

You could try contacting Support (https://support.google.com/googlenest/gethelp) and hope you get someone with specific knowledge on this situation.

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

 

I appreciate the help, MplsCustomer.

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

Hi everyone,

Apologies for the late reply. I searched threads specifically for the solution of the gen 2 doorbell not triggering the door chime and the solutions did not work for me. At this point, is my only option to contact Google support?

Thanks

Brad
Community Specialist
Community Specialist

@Erikdamaral9

 

I would definitely suggest getting in contact with support. You can also fill out this form, and a higher tier of support will reach out to you with next steps. Please let me know how it goes.

 

Best regards,

Brad

Hey there,

 

It's us again. We haven't received your form. Were you able to fill it out?

 

Thanks for the help, Archie and Brad.

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

Do you still need help with your device? If so, please fill out this form.

 

Thanks,

Archie

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT