home.nest.com live & playback not working, video endlessly loading

[thanatossassin]

Cameras are not loading on home.nest.com, but work in Home App, Nest app, and home.google.com preview. Shows blue loading circle on each camera with a static image of the view, but no video plays, either live or through playback.

Internet connection is good, fiber ~1 Gbps up/down. Devices have been working without issue, no changes made.

Cameras: Nest IQ Outdoor, Nest IQ Indoor, Nest Hello, 2x Hub Max

[EdmondB]

Hello thanatossassin, 

It sounds like you're running into some trouble with your Nest camera on the web app. Don't worry, I'm here to help you out. Just to check, what browser are you using right now? Have you tried updating your browser to the latest version?  I'm curious if the issue persists if you try using a different browser.

I look forward to your response. 

Best,
Edmond

[thanatossassin]

Unfortunately tried Firefox, Chrome, and Edge, all had the same issue

[EdmondB]

Hi there, 

I appreciate your efforts. Have you attempted using the same browser on a different device to determine if the issue persists? Make sure your device and browser is on the latest software version.

Best,
Edmond