how do I get my history back after renewing subscription?

[Jack1710]

how do I get my history back after renewing subscription?

I wasnt even warned in time and need to view footage due to fly tipping. 

[zoeuvre]

Hey Jack1710, 
 

I know it’s been a while, and thanks for posting here in the Community forum. 

Nest Aware subscription is auto-renewal. If you can no longer access your video history, possible cause are you had an issue with your Nest Aware bill so you have to take the time to check for any potential billing issues. The internet is slow, or you have deleted the history on your own.
 

Let us know if you have any other questions. We’re happy to help. 
 

Best,

Zoe

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni