how to see events on my laptop ?

[bettyhckt]

I have a subscription to Nest Aware - and can see everything on my Android phone, but how can I view events on my laptop?  And how can I save a video of an event?

[MplsCustomer · Accepted solution]

@bettyhckt 

Unfortunately, the new Google Nest cameras and doorbells released starting in the fall of 2021--including the floodlight camera--work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website. So at present, because the new cameras don't work with the existing home.nest.com website, you cannot view events on your laptop.

I'm just another Google Nest customer. You can view Google Nest's rationale for this--and customer reactions--on this blog in this forum:

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

These are Google Nest Help's instructions for downloading videos of an event in the Google Home app:

https://support.google.com/googlenest/answer/9207572?hl=en#zippy=%2Cdownload-a-video-clip

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS