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Google Home App Shows Nest Camera as "Camera Offline" but works well in Nest app

Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Jeffrey Lee

almost the same issue as these thread:

I have one Nest Camera Indoor and it works well in the Nest app. However when I click the camera button it doesn't show any streaming video but an error message: Make sure that it's on and connected to WiFi. But the Nest Cam is working well in Nest app???
Spent 2 hours+ with Nest support team and senior specialist asked a few questions and advise me to contact Google Home app support, spent another 1 hour with Google Home app support and telling me they don't have the scope....
and finally found this issue pretty common in community, is there any solution?
(tried to uninstall and reinstall the Nest Cam / add a new home structure / changed wifi password / uninstall and reinstall the Google Home app.... but still result the same.)
thanks a lot

Community Specialist
Community Specialist
Hi Everyone, 
Thanks for chiming in and we're sorry to hear that you're experiencing the same concern. I'll keep this thread posted as soon as our team provides an update on the case that I've raised over to them. 
Community Specialist

Community Member

Looks like Google has abandoned this issue. 

Did anyone found a fix or a work around?