installed the gen 2 wired doorbell. The blue light in on but no white light and doesn't ring.

[clofts]

Just installed the doorbell gen 2. The transformer puts out 18 volts and I verified it with my volt meter. When i turn on the power the blue light on the camera comes on but I do not see a light on the ringer nor does the doorbell ring. To debug, i reinstalled, did a factory reset and still no change. My thought is that the unit in defective. Not sure if I can do anything else before I return it. 

[janthadeus]

Hi folks,

Checking in — have you tried the troubleshooting steps suggested by faridhanazari? If so, how did it go? Let me know if you need more help.

I appreciate your help, faridhanazari.

Thanks,

JT

[clofts]

I did including doing the factory reset. I've reinstalled it several times. The transformer is putting out 18 volts so it is getting the proper power. 

[janthadeus]

Hey clofts,

Got it, thanks for the information. The suggested transformer power voltage for the Nest Doorbell (wired, 2nd gen) is 16-24 V AC, 30 VA. To learn more, check out this page: Upgrade your transformer for Nest Doorbell (wired, 2nd gen).

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hello there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT

[clofts]

I ended up send returning. I believe it was defective

[Juni]

Hi clofts,

Understood. Check out this link on how to set up your Nest Doorbell (wired, 2nd gen). Let me know if you have any questions.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni