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nest camera wont connect to wifi

gildedbean
Community Member

no matter what i try the network wont let the camera connect, I've reset the router, turned my devices Wifi on and off, done all troubleshooting instructions. if anyone has tips let me know. 

11 REPLIES 11

Smalltimore
Community Member

Same here all my cameras are not working I upgraded to the Google nest Wi-Fi Pro and none of my cameras will connect to the Wi-Fi! I deleted them from the app I rebooted them and now I just can't get anything to work. 

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Lbright318
Community Member

Need to talk to someone

Brad
Community Specialist
Community Specialist

@Lbright318

Sorry to hear you're having trouble. Please use this link to contact support, or you can fill out this form, and a higher tier of support will reach out to you.

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see if you have been able to fill out the support form I sent a few days ago. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Ebedia
Community Specialist
Community Specialist

Hello everyone,

@Lbright318 checking in to make sure that everything is covered here and wanted to know if you have contacted our support team or filled out the form? Let me know if you have other questions.

@Smalltimore thanks for letting us know and we're glad that it's resolved now.

I appreciate the help, Brad.

Regards,
Emerson

Markjosephp
Community Specialist
Community Specialist

Hi Lbright318,

Checking back in — how's it going? Were you able to contact our support team? Still need our help?

Best,
Mark

Hello folks,

It looks like we have come to a solution, so I'm going to lock this thread after 24 hours. If you have any other concerns or questions, please feel free to create a new post.

Thanks,

Mark

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Smalltimore
Community Member

I figured it out thanks.