07-29-2022 09:37 AM
My nest camera for my backyard is saying "device offline because of extreme temperature." I have not had the camera set up for 2 weeks now because of this notice, and I keep getting the notice even though it is not hooked up.
It hangs over an awning should not be overheated and my other two cameras are not hanging over an awning and they are fine.
Not sure what to do with the camera that it is not working? Return?
07-29-2022 09:55 AM
That seems unusual. In 3+ years of using Google Nest cameras and doorbells--including a Google Nest Camera (Battery) plugged in at all times--we haven't encountered a temperature error, either in Minnesota winter cold (-20 F) or Minnesota summer heat (100 F). All of our cameras are either under an eave or under a camera shade, but 2 of our doorbells get direct afternoon sunshine for awhile. If your camera is new, perhaps it's defective.
07-29-2022 06:43 PM
Try opening an official support ticket with Google and speak with an official tech to see if they will replace it. Here is the link:
08-01-2022 03:57 PM
I appreciate your help @MplsCustomer and @EmptyNester.
obxmomm, I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
08-04-2022 04:44 PM
obxmomm, checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.