nestcam gen1 night vision

[nestcamgen1]

I have an old indoor wired Nest camera, gen 1. The night vision stopped working several days ago even though the camera was not moved or touched in any way. It says the software version is 223-610050

[Lance_L]

Hi nestcamgen1,

Thanks for posting, and I apologize that the Night Vision isn’t working. Do you have an iOS or Android device? Are you using the Google Home or Nest app?

Let’s try the troubleshooting steps below:

1. Make sure Night Vision is set to Auto.
2. Check that the outdoor lights don’t shine into the camera lens. In some cases, bright lights can delay or prevent the camera from switching to Night Vision.
3. Reset Night Vision settings.
4. Restart the camera.

More information here: Night Vision doesn’t turn on.

Keep me posted.

Best,

Lance

[nestcamgen1]

Hi Lance. I'm using an iPhone with the Google Home app. I have tried all 4 of those steps. I have even moved the camera to a room with no windows. Nightvision just stopped working some time around July 7th, I think. I use my camera as a baby monitor in a dark room, so it's been extremely difficult without it.

Thank you.

[Jenelyn_O]

Hi folks,

@nestcamgen1, thanks for the update. Please fill out this form as I'll hand it over to our team for more options. Please let me know once you're done.

I appreciate the help, Lance.

Thanks,

jenelyn

[nestcamgen1]

I have submitted the form.

Thank you.

[EmersonB]

Hey everyone,

@nestcamgen1, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks for your help, Lance and Jenelyn.
  
Regards,
Emerson