01-21-2023 05:36 AM - edited 01-21-2023 05:37 AM
there is no audio on live or recorded events on the outdoor google nest camera
01-21-2023 06:52 AM
You need enable your microphone- check your settings under ‘device options’
01-21-2023 08:52 AM
Hi - i have checked already microphone enabled - today i changed router so had to factory reset the camera and add back into google home - since then no sound but this did work previously i think! I would really appreciate some help, ive followed all troubleshooting and cant get it to work Thanks Elaine
01-24-2023 06:26 PM
Hi folks,
Thanks for your help here, @Haceehb.
@ESG3121, I'm sorry to hear that but thanks for taking some steps beforehand. It looks like your audio recording isn’t turned on. If so, going over the steps here might help:
Let me know how it goes.
Thanks,
JT
01-24-2023 09:41 PM
Hi thanks for this audio recording is already on. Is this camera just faulty then? It was bought late last year so imagine there is some kind of warranty. Please let me know if there are any other ideas on what’s wrong?
thanks so much elaine
01-25-2023 02:52 PM
Hey there,
Gotcha — let’s further check this. Do you have an Android or iPhone? When did the issue start? Also, have you tried checking it with another device?
Here are some troubleshooting steps you can also try:
Keep me posted.
Regards,
JT
01-28-2023 03:04 AM
Hi!
thank you so iPhone and that’s all working fine with sound. This started when I changed my home router has to remove the camera from the app and reconnect. I have 2 other indoor cameras same with them and they are working fine.
I can’t find permissions on the app to check but checked everything else no luck. Did a talk and listen with the husband I can’t hear anything he’s says outside apart from a hiss noice.
I think the microphone has somehow become faulty what do you think?
thanks so much elaine
03-01-2023 03:43 PM
Hello ESG3121,
I’m sorry for the delay. Let’s further investigate this — could you fill out this form and let me know once you’re done?
Looking forward to your response.
Thanks,
JT
03-04-2023 04:06 PM
Hey there,
We haven't received your form. Were you able to fill it out? Do you still need help?
Regards,
JT
03-05-2023 12:07 AM
The device has already been replaced under warranty. Thanks Elaine
03-06-2023 02:05 PM
Hi there,
Awesome! We’re glad that you got your replacement. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
JT