01-06-2024 08:21 AM
Hi all,
like most people I am getting the same problem, I have familiar faces turned on, I have put names to the saved faces. People notifications is on, Personal results is on the correct setting.I have rebooted the doorbell. I have re-set the doorbell but still it sees the person and puts the name of the person on the phone notification if doorbell is rung but announces “somebody is at the door”. I do have a nest subscription for the feature.
I have noticed on this forum it seems you try to help people with the same problem with check obvious answers and then you end up saying “not available in uk” Is there a problem with this feature If so could you tell me so I can stop paying for it.
Simon
01-07-2024 06:03 AM
I had the exact same issue and had the exact same crap from the Google experts, reset etc. Well none of that worked.
However... Just randomly out of the blue, and with no settings changed at all, it simply just started working. No explanation for it im afraid, all I can think is that they fixed the software and kept it quiet or the camera itself needs a few months to build up the database, even though the phone recognition notification works pretty much straight off the bat.
Google expert employees told me the feature wasn't available in the UK. But now it works, so that was obviously a load of rubbish as well.
01-07-2024 06:25 AM
Thanks for the info. Just waiting to see what they say. Paying for a feature but not getting it. Always get the persons name writen on the phone just doesnt want to announce it.
01-10-2024 02:36 PM
Hi everyone,
Thanks for reaching out here in the Community. We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.
Regards,
Emerson
01-12-2024 02:42 PM
Hello folks,
How’s it going? We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.
Best,
Emerson
01-20-2024 06:50 AM
I did but the person that replied obviously did not read about my problem properly.So I sent back a reply saying. could you please read about the problem I am having again please. Just Sending me a link to the "troubleshoot familiar face detection" is not going to help. The doorbell is detecting the persons face and showing the correct person's name on the phone and history(activity). The problem is the spoken announcement only say "somebody is at the door" when a known person rings the doorbell.
01-20-2024 02:28 PM
Hey simon1905,
I appreciate the update. I've sent a follow up to our support team. They'll reach out to you again. Please continue your conversation there to avoid confusion here.
Thanks,
Emerson