outdoor iq no power

[Skyle]

Like so many others my outdoor iq camera just stopped working. 1 hour 45 minutes with tech support, tech support that was basic support at best which is covered by the webs troubleshooting methods only to be told my warranty expired end of November 20 which I then disputed and sudden it was end of nov 21. I told them to look at the account to see when the camera was changed out which was before the warranty date. Was told sorry about my luck they cannot help as it’s outside of warranty.  Shame on me for waiting till spring to try to troubleshoot when the weather is nice since I had another camera that allowed me to quickly change it out when it initially failed. 

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. I am terribly sorry to hear that this has happened to you! Because it is out of warranty, we cannot assist you with this inquiry either. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[James]

Hello @Skyle,
Just wanted to check in here to see if you were able to see John's response here? Did you have time to dive into the issue you are having? Please keep us posted if you need anything else.

Thanks,
James

[GarrettDS]

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.