"Camera" Missing from Home App shortcuts

[pk1209]

Hi,

I think it was after a home app update, but all of a sudden the "camera" shortcut option is missing from my list in the home app. I have a Nest Wired Doorbell that has always shown up under "Camera"

I now have to scroll down the room to find it that way.

Any ideas how to get it back?

Thanks

[MplsCustomer]

@pk1209 

That's peculiar. You could try deleting and reinstalling the Google Home app.

Are you sure you are logging onto the Google Home app with the same Google Account?

[pk1209]

Yeah, nothing changed... just disappeared on me! Also went missing on my wife's phone... will try the reinstall though.

EDIT: Reinstall did nothing...

[MplsCustomer]

@pk1209 

Strange! We are on the IOS version and the "Cameras" icon is not missing for us.

Are you on the "preview" version of the Google Home app?

[pk1209]

nope, regular version

[MplsCustomer]

@pk1209 

I'm stymied. You could try contacting Support:

https://support.google.com/googlenest/gethelp/

[pk1209]

Thanks, will do

[janthadeus]

Hi folks,

Checking in — how’s it going? Were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.

I appreciate your help here, MplsCustomer.

Thanks,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT

[janthadeus]

Hey pk1209,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT