"Couldn't turn on" while trying to set up an Activity Zone

[BrunoMA]

Hi,

Got a brand new Nest Doorbell Gen 2 (Wired) and I can't set up an activty zone. When I click "Add a zone" in the Google Home app, the spinner spins, and spins, and spins... And then tells me "Couldn't turn on". A button allows me to try to "Open camera", which the app then does great, with no issue at all. Trying the whole loop to add a zone brings me to the same problem.

What is happening? I really need these to work, as my field of view is currently far too wide and I get alerted to people just walking down the street. Defeats the purpose of the video doorbell if you ask me.

[MplsCustomer]

@BrunoMA 

There seem to be only 2 previous posts on this issue, one where no resolution was posted and the other where the customer said it was a Wi-Fi issue:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Couldn-t-Turn-On-quot-activity-zon...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Error-quot-Couldn-t-turn-on-quot-when-t...

[Kmarie2223]

I have the exact same issue with my Nest Cam 2. Have tried it with 2 different cameras on 3 different devices. Hit the same roadblock every time. 

[BrunoMA · Accepted solution]

I resolved the issue by removing the doorbell from my app and adding it again.

[janthadeus]

Hi folks,

Kmarie2223, could you try the steps that were shared by BrunoMA and let me know how it goes? Keep me posted.

BrunoMA, perfect! Thanks for sharing in the Community the steps that resolved issues setting up your Activity Zone.

I appreciate your help, MplsCustomer.
 

Thanks,

JT

[janthadeus]

Hey Kmarie2223,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[EmersonB]

Hello everyone,

@Kmarie2223, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate your help, JT.

Regards,
Emerson