"This video isn't available yet. Check back later."

[rasbot]

Here is a general use-case for a security camera. Something happens outside and you immediately want to check the camera footage to see what it was. Since this event was registered as a person seen or something else that shows up as a block on the timeline, you immediately get

This video isn't available yet. Check back later.

I'm assuming that since it was an event, it is being sent to the cloud for processing. But in the timeline the section is not viewable. So regardless of what happened, I am unable to view it and have to wait tens of minutes, up to an hour to view the event.

I should be able to immediately see the camera stream. This happens ALL THE TIME. I can see it's been an issue for years. I can't believe Google (well...actually I can based on my usage of their products) would take some very standard and important use-case and butcher it so it makes the camera almost worthless. 

Yes it's great to see previous footage. Sure, having a camera can be helpful when someone comes to the door. I have a Nest doorbell and 2 wired cameras from Google / Nest and they all do this. 

Way to continue to keep making bad design choices that make your products terrible. 

[onfo]

This is a widespread and known problem by Google, yet they refuse to do anything about it.  I have two houses, and this is only a problem at the one without the Nest Aware subscription - unclear whether this is a coincidence or intentional by Google to steer people towards the paid subscription.  I strongly suggest you to message Wirecutter: https://www.nytimes.com/article/wirecutter-feedback.html which currently recommends the doorbell (https://www.nytimes.com/wirecutter/reviews/best-smart-doorbell-camera/) and ask them to reconsider this deeply flawed product.  I am also leaving negative reviews where it is sold.  Google has been unwilling to fix the issue, so perhaps if people stop buying the product they will invest in it.

[pereztzum]

Hi there!

 I understand your frustration with the video availability issue. Real-time access to camera footage is crucial for security, and we appreciate you bringing this to our attention. Your feedback is invaluable to us as we work to improve the Nest camera experience.

We're actively investigating the root causes of the delay you're experiencing, including factors such as cloud processing, network conditions, and camera hardware performance. Our goal is to minimize processing time without compromising the quality of features like event detection and object recognition.

To help us better understand the issue, could you please provide more details about your specific setup (number of cameras, internet speed, etc.) and the frequency of the problem? 

Thank you for your patience and understanding as we work to resolve this issue.

Best,

Brandon.

[Vladxp]

Same issue here, and just like in the (now-closed) posts from 2022, and 2023, no resolution offered.  For @pereztzum, here is my setup:

• 2 hard-wired to a constant power source Nest Cams with floodlight.
• 3 Nest Cams (outdoor, battery)
• A mesh WiFi network comprising of 3 Nest WiFi Pro access points.  Fiber-optic Internet service with a minimum 600Mbps throughput.

A motion or other event triggers a camera notification via the Google Home app (v 3.20.102) on my mobile device (iOS 17.6). Tapping on the notification I'm taken to the camera events section with the most recent event showing this message: "This video isn't available yet. Check back later." instead of the video playback.  Return to the home screen of my mobile device. Open the "Google Home" app again. Locate the camera. Locate the event and view it. This time it shows the view playback.

[mejiacruz]

Hi folks,

We understand how frustrating it is to experience issues with your Nest Cameras when trying to reproduce events detected. We want to assure you that we're committed to resolving this as quickly as possible.

To expedite the resolution process, we're escalating this issue to our specialized team for further investigation. We appreciate your patience as we work diligently to find a solution.

Your input is invaluable in helping us improve our products and services. We kindly request that you share your experience on the Google Nest community forum. Your feedback will help us identify potential issues and develop solutions that benefit all users.

Google Nest Feedback Form

We will keep you updated on the progress of your case. Thank you for your continued patience and understanding.

Best regards,

Josh

[rasbot]

---

@mejiacruz wrote:

We want to assure you that we're committed to resolving this as quickly as possible.

---

I'm sorry but this is absolutely untrue. I get it, it's the exact same text you probably say to every single message. But this has been a known issue for 2+ years. There are many other posts about it. So no, Google is not committed to fixing an issue that is a basic need for someone using a security camera. Why would me providing more information or submitting feedback do anything if it has not been fixed for everyone else using it? 

I'm mostly just frustrated with Google and their lack of fixes with basic functionality. It sucks I am mostly in the Google ecosystem. I have a pixel phone, a pixel watch, Google cameras, Google home speakers... 

Sure, if someone actually contacts me about this I will provide more information. I have the Nest aware subscription and a gigabit internet connection so you would think I wouldn't run into issues like this. But having the newer Nest doorbell and 2 newer outdoor cameras...it's still a major issue.

[LochRaven]

I have the same problem. I have one camera and can't access any videos from today.

[luciaaa]

Hi, @LochRaven,

Thank you so much for posting in the community. I understand how frustrating it must be to not have access to your Nest camera's video history. This problem has been escalated to our engineering team, and they are working diligently to resolve it as soon as possible. I’d appreciate you taking the time to provide feedback, as it helps us improve the service for everyone.

Keep me posted.

Best regards,

Ana

[rasbot]

> "This problem has been escalated to our engineering team, and they are working diligently to resolve it as soon as possible."

Yet there are posts here from several years ago with the same issue. Another person said my issue was being escalated also! I'll believe it when I see it.

[Bayandean]

It's been over a month and still no resolution from Google. 

It's seems like.ybey don't care.

[nmred565]

I have the same problem.  

[Tamrow]

There was an incident on my street yesterday that involved the police, so I mentioned to them that I had a Google Nest camera and I could share the video from the time of the incident. When I went to Google Home to review and download the video clip, I scrolled to the time of the video and clicked on the thumbnail and got the response “This video isn't available yet. Check back later." I waited several hours and tried again with the same result. I then tried again after waiting a few more hours with the same results again. I called Google phone support and the person told me it’s a known issue and it’s a problem with their servers. He mentioned they are working on a solution. When I looked on the Google Nest Community boards and Reddit, I see this has been going on for years without resolution. Obviously, we have all been getting the runaround and the support staff are being fed a canned response to give to their customers. I’ve been paying for Nest Aware for several years, and when I finally needed it for an emergency, Google failed me, and it seems, everyone else who has purchased their Nest products and their expensive Aware subscription. I would say it’s a scam perpetrated by Google. If they have known about this issue for so long, and they are unable to fix it, why haven’t they discounted the subscription or proactively informed their customers of the issue. They have left it for their customers to run into the problem when their customers were possibly facing an emergency circumstance. For Google, one of the largest tech company’s in the world to treat its customers so poorly is unconscionable. 

[nmred565]

What about a class action lawsuit to get our money back.