"Try moving closer to your Nest Cam" - Unable to install Nest Cam

[MangoCake]

I love Google Nest Cams. This would always be my favourite for security cameras for the home. However, I recently moved from the UK to Canada. The ones I used in the UK came with me to Canada. And, since last week, I am in the new place of accomodation. And I tried many times to install my Nest Cams.  I keep getting a message that says "Try moving closer to the Nest Cam." Please see the screenshot.

 What can I do to solve this problem? I have two of these devices. 

(Nest Cam, Indoor, Wired, 2nd Generation)

[gmelanymelissa]

Hi there!

Thanks for posting here in the community. I appreciate you choosing our products, especially the Nest Cam (indoor, wired) devices. I understand how inconvenient it is that since moving from the UK to Canada, last week you've been trying to install your two cameras many times and are seeing a "Try moving closer to your Nest Cam" error. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What's the status LED light on your cameras?
• How far are the cameras from the router?
• Can the cameras find other Wi-Fi networks?
• What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

In the meantime, let's check a few tips:

• Settings on the Wi-Fi: Check the recommended Wi-Fi settings for more detailed configuration options. Refer to Recommended Wi-Fi network and router settings.
• Factory Reset: This action clears your data and deletes the entire video history. Follow these steps to factory reset your Nest Cam (indoor, wired).
• Set up: The app takes you through the steps. Refer to this article: Set up your Nest Cam (indoor, wired).

Keep me posted.

Regards,

Melany