restarting after Factory reset

[TheRands]

I had a problem with doorbell and did a factory reset. I then tried to reload doorbell to my Wi-Fi etc. When I try to restart the app, it tell me that doorbell is already on an account and that must deleted. The account is my account and I am trying to set doorbell back up on it. Doorbell does not show up on nest app and when I try to start it by inputting its ID, it just gives me the message that it is already on another account. How can I set up up on same account it was on before factory reset.

[MplsCustomer]

@TheRands 

Customers keep reporting this same dilemma in this forum. Google Nest seems to expect customers to remove their Google Nest device from the Google Nest app or the Google Home app BEFORE they do a factory reset, but this isn't stated anywhere. And the install process does not seem to check whether the account to which the Google Nest device is already attached is the same as the account where you are trying to add it back.

Since it seems pretty hard for the customer to resolve this dilemma once it happens, you might need to try contacting Google Nest Support, using the link below, and ask them to update their servers to allow you to re-add your doorbell.

https://support.google.com/googlenest/gethelp?hl=en

[aatienza]

Hey TheRands,

Thanks for reaching out. I'd like to know more about it — what's the status light of your doorbell? Could you check if the Nest Doorbell (Battery) is still showing in the Google Home app? If so, let's remove it from the app.

• Open the app, then tap Settings > Remove device > Confirm.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[TheRands]

Yes, I still need help.  As I stated, I factory reset my nest doorbell before I knew I needed to delete it from my account. Now, when I try to reinstall, it says it is already on an account (mine) and it cannot proceed until owner drops it from the account. However, I am unable to do so as I cannot proceed. My understanding from notes is that Google must drop the account on their server. 

All I now have is a doorbell that done nothing but ring the bell.  (No camera etc)

Any help is appreciated.

[MplsCustomer]

@TheRands 

Sorry to be repetitious, but I'd suggest contacting Google Nest Support (https://support.google.com/googlenest/gethelp) for assistance in how to get out of your dilemma. We haven't had this problem, but other customers report having contacted Support. A few have reported that Support had them disconnect their Google Nest device for at 48 hours, and then perform additional unspecified steps as directed by Support.

[EmersonB]

Hello everyone,
 

@TheRands I'm sorry to hear if you're having trouble re-adding your Nest doorbell to the App. To confirm, how did you reset your Nest doorbell to the factory default? Are you the owner or a home member?

Give these steps a try:

• Reinstall the Nest App.
• For your reference, this is the link on how to reset the Nest doorbell to the factory default.
• If possible, try using a different device to add your Nest doorbell.

Keep me posted.

@MplsCustomer and Archie I appreciate your help.

Regards,

Emerson

[EmersonB]

Hi TheRands,

I just wanted to follow up and see if the steps above work?. Let me know if you have any additional questions from here.

Best,
Emerson

[EmersonB]

Hey TheRands,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Thanks,
Emerson