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rplacement for doorbell lens

Community Member

I do not know how it happened but the doorbell was fine, and 30 minutes later the images were all blurred. when looking at the lens it appears shattered, but there was no video of anything hitting it. How can I get it repaired?


Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,

Community Specialist
Community Specialist

Hey folks,, 

statprof, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.