I contacted customer care and dealt with the most robotic,and obnoxious people , I have ever experienced. They kept saying they would have a senior person from the department look into the matter. Then the person, I dealt with on , would contact me with an answer. They always said it would take 24 hours. Neither the senior person nor the person I contacted ever replied. Instead I would get a computer generated email. It implied the case was now closed but gave me no outcome. They never gave me an answer via email. They won’t answer you via email. They won’t answer you over the phone. I had to yell and scream and insist I speak to a supervisor in order to finally get an answer. Supposedly my subscription was now cancelled. She said nothing about my money. I had to ask and practically force it out of her. When I asked why they never emailed me a response, she lied and said, they had just made the decision. It takes one minute to send a email. That was a lie. The only reason I got an answer was because I refused to go through the whole process again . I informed her of my case number and that they had all the information, needed to give me an answer. I was in customer service, I don’t like speaking to people like that. It was the only to get a response. Their unofficial policy is never to give the customer an actual answer. Simply avoid saying anything and wear them down until they give up. It’s awful. I am getting rid of everything Google. There is no need for that kind of abuse towards customers. They hide behind corporate double speak, they are told to by management and Google should be ashamed of themselves
