talk and listen not working in any phone / speaker

[insegno]

hi,

i just purchased a nest doorbell battery was upgrading from Ring. Everything works apart from talk and listen error that i have been having ever since i installed it. 

i performed already factory reset, tried with different phones. iphone 12 pro max, galaxy s22 ultra and with my nest hub i also get no voice. i can hear the visitor but my sound doesn't go through and i get the talk and listen error. 

could i please get some steps on how to fix this? otherwise i will just return it and purchase another ring camera.

kind regards.

[Tharseo86]

I started having the same issue around the same time as you posted this. I have done a quick and hard reset along with my router, etc. I get video and sound but clicking the mic icon does not play the notification for the person on the other end and they can’t hear me. Would appreciate direction on how to fix or if a patch is coming soon

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 
Brad

[Tharseo86]

Yes and also opened a case

[Brad]

@Tharseo86

If you have an open case with Support, it would be best for you to continue with your troubleshooting with them if you can. Glad that you got some help!

Best regards,

Brad

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve