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terrible night vision

acire123
Community Member

why was my thread closed @Brad ? you didn't resolve anything. It took 3 weeks to get a response and when i asked for further advice, you decided to lock the thread. We are still experiencing issues at night time.

 

Original thread: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Terrible-useless-night-vision-on-new-go...

5 REPLIES 5

Tero17011
Community Member

I’m not gonna lie most of the help on these. Google forums are a load of garbage. No help us ever actually offered they lock the forums and sweep them under the rug. I am having a similar issue and I honestly doubt there’s any reason to go here to try to look for an answer.

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

We haven't received your form. Were you able to fill it out? Do you still need help?

 

I appreciate your help, Brad.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further. 
 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT and Brad.

 

Thanks,

Archie

Brad
Community Specialist
Community Specialist

@acire123

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you. We close threads in an attempt to keep the Community clean of inactive threads. If you are still experiencing this, please fill out this form and someone from a higher tier of support will reach out to you. 


Best regards,
Brad