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unable to correct incorrect 4 digit serial number when adding nest indoor camera

bradtxn
Community Member

I have input Manually the entry code several times for the indoor cam after scanning the QR code,  but every time it displays an incorrect last 4 digits of the serial number. no way to change it and it wont connect the camera.

13 REPLIES 13

EmptyNester
Silver Product Expert
Silver Product Expert

For this problem I would suggest speaking with a Nest Tech person on the phone.   You can open a support ticket here at this website and once you enter the information there is an option to escalate to phone call and speak with someone.  To the best of my knowledge they are there 24/7

Good luck and if they get you up and running please return here and let us know how they fixed it.  It will no doubt help someone else who runs into this problem going forward.

https://support.google.com/googlenest/gethelp

No help it just threw me into additional email chains with similar issues with no resolution provided

MplsCustomer
Bronze
Bronze

@bradtxn 

This can happen if you are trying to install the new 2nd gen Google Nest Indoor Camera in the Google Nest app rather than the Google Home app. The Google Nest cameras and doorbells released starting in Sept. 2021 work ONLY in the Google Home app.

A few customers have reported this happening even if they are using the correct app, but have been able to get around the problem by using a different phone or tablet for the install. Odd.

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@bradtxn, thanks for posting here in the Community. How's it going with your Nest Camera? Were you able to add it to your App? Also, were you able to read the information shared above? Let us know if you've reach our support team.

I appreciate the help, EmptyNester and MplsCustomer.
 
Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hello bradtxn,

I'm dropping by to ensure that everything is covered here. We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Regards,
Emerson

bradtxn
Community Member

No resolution at this time through suggested fixes period no one has reached out directly from google or nest to assist further

@bradtxn 

When you go to the Contact Us link, skip the suggested help topics on the "Resources" page and instead click on "Next step" to get to the contact options--phone or chat.

EmersonB
Community Specialist
Community Specialist

Hey bradtxn,

 

Thanks for getting back to us. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

  

Best,

Emerson

Juni
Community Specialist
Community Specialist

Hi there,

 

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Thanks,

Juni

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@bradtxn, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for lending a hand, Juni.

Regards,
Emerson

bradtxn
Community Member

I've Try installing the camera not only through Google home but also through the nest app unsuccessfully..The same error is occurring in both platforms. The 4 digit serial number is incorrect when you manually enter the camera. The q r code does not work in either application period

@bradtxn 

If the QR code does not work in either the Google Nest app or the Google Home app, and if both apps report an incorrect serial number, then, as @EmptyNester  suggested, you should consider contacting Support for a replacement for what seems to be a defective camera:

https://support.google.com/googlenest/gethelp