why can’t i see the footage of the doorbell

[JohnF]

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Original poster: Melvin Ngari 

i can’t see anything on my account with footage there’s no option or anything

[JohnF]

Hi there, Melvin.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would love to look into this inquiry for you, as I can imagine it may have been shocking to see no saved footage.

• Is your Nest Hello functioning and recording?
• Do you have a Nest Aware subscription? You can learn how to get one here. 

Please let me know if you need further assistance on this matter. I look forward to your response.

-from Brad C. (Community Specialist)