1st generation Chromecast crashing

[Deeles]

Hi, I have a first generation Chromecast device that I haven't used in a few years (I didn't use it at all, my boys did).  I installed it last night, using Google Home I connected the device, it turned on the TV, I chose my location in my home, everything was going along, I chose the wifi, then when I selected connect, it was "thinking" for a long time, it would get to "connected" and then crash.  That happened several times and on different TV's.  I even tried unplugging Chromecast and plugging in again, moving my iPad closer to the device, nothing worked.  Any suggestions????   By the way, I think the platform is IOS..... 

[Jeran]

Hey there Deeles,

I apologize about the late response on this, thank you for being patient! Were you able to fix that crashing issue? If not, I'd be happy to help out, as I can imagine this issue has given you quite the headache. Let me just ask you some questions about what's happening:

• What is the firmware version of your Chromecast?
• Is your Google Home app up-to-date?
• What color is the LED light on the Chromecast when this happens?
• Does this occur when you plug the Chromecast into a different HDMI outlet?
• Does this occur when you plug the Chromecast into a different TV?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Deeles, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran