Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

A error message at the end of Chromecast device configuration

Community Member

When I setting up my device the whole process is fine, but even when on my tv looks like everything is fine in the google app shows me a message at the end of the configuration saying " I'm not  at the same Wi-fi network from my phone" and never let me use the device to cast nothing because this error.


Community Specialist
Community Specialist

Hi Sernad,


Thanks for reaching out. Let's sort this out.


A few questions: What type of Chromecast device do you have? What's the LED light status (solid or flashing white)? What is the make and model of your mobile phone?


Give these steps a try:


  1. Make sure the the Chromecast device is plugged into a power outlet, rather than the USB port.
  2. For Android phones, make sure the Location Services is turned on.
  3. For iOS devices, make sure Bluetooth and Local Network Access is turned on.
  4. If you have a dual band router, make sure your phone is connected to the same network connection as your Chromecast.
  5. Force close the Google Home app.
  6. Reinstall the Google Home app.
  7. Reboot your router, Chromecast, and mobile phone.
  8. Use a different mobile device.
  9. Perform a factory reset on your Chromecast.
  10. Manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Let me know how it goes.




Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,

Community Specialist
Community Specialist

Hey Sernad,


Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.


Just checking up,