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Accessibility Text to Speech Turned on and Is Impossible to Turn off

chrisgaun
Community Member

The accessibility text to speech turned on and will not turn off. When I visit the menu item and click on it there is no way to deselect this option. We didn't turn on this feature and it is potentially a bug

7 REPLIES 7

Ashepherdson
Platinum Product Expert
Platinum Product Expert

This video will walk you through disabling it 

https://m.youtube.com/watch?v=y9HC5RgvjnE

This is a bug report. Not a user issue. The toggle button in your demo video was stuck in the "enabled" position. 

Jeran
Community Specialist
Community Specialist

Hey there chrisgaun,

 

Would you be able to restart your Chromecast device and see if the toggle still stuck? Also, if you have the time, would you be willing to submit feedback via Google TV to let the engineering team know about this issue? That's the best way to get information up to Google in terms of issues, bugs, and requests.

 

Best regards,

Jeran

chrisgaun
Community Member

Thanks. That is link I am looking for. Link to provide bug report 

Jeran
Community Specialist
Community Specialist

Of course! Go ahead and submit that bug via that link, and it should go straight to the correct team. In the meantime, I'll go ahead and lock up the thread. If you run into any more issues or have any questions in the near future, feel free to create a new thread.

 

Thank you for your help on this, Ashepherdson!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran