Android volume rocker broken again

[Mrj1]

The volume rocker has stopped working from Netflix/prime yet again. No amount of phone or Chromecast restarting has helped. It barely works when on the device screen in the home app, one in every 15 presses might move the volume. This was working without issue 24 hours ago. 

[Jeran]

Hey there Mrj1,

I am sorry about the late response, thank you for being patient! Were you able to fix that volume issue? If not, I'd be happy to help out, as I can imagine this issue is quite frustrating. First, check to make sure that your Chromecast is up-to-date on it's firmware. Then, make sure your Android is up-to-date as well. If the problem is still occurring after the updates, go ahead and factory reset the Chromecast device. 

 
I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Mrj1]

I've checked and everything appears to be up to date, factory reset the Chromecast and no change in behaviour.

Pixel 4a

Chromecast System Firmware 291998

Casting Firmware 1.56.291998

Home Version 2.53.15.3

Android 12 Build SQ3A.220705.003.A1

[Jeran]

Hello Mrj1,

Thank you for getting back to me on this! Out of curiosity, do you happen to have another device, such as a phone or tablet, to test this volume issue on? That way, we can try to narrow down the root of the issue. 

I look forward to your response!

Best regards,
Jeran

[Mrj1]

There are no other devices I could test with

[Jeran]

Hiya Mrj1,

No problem at all, if you would like, I could have someone from a higher tier of support to reach out to you to find out what problem is occurring. They would have more tools than I would when it comes to the internals of the software. You would just need to fill out this form. 

As always, I look forward to hearing back from you.

Best regards,

Jeran

[Mrj1]

I've completed the form. Yes if possible I just want this resolved, tired of drilling through menus just to adjust volume

[Jeran]

Hey there Mrj1,

Thank you for completing that form! Our support team should be reaching out to you soon via e-mail, feel free to continue the conversation over there. Unless you had any further questions for me, I'll go ahead and lock this thread in 24 hours.

Have a good rest of your day!

Best regards,

Jeran