Apps won’t load

[Mbaina]

Peacock, Netflix, Amazon prime and hub max will not load.

I have tried everything-

restarted device and modem

cleared cache and data

factory reset

NOTHING WORKS!!!

My internet connection is excellent.

I even chatted with your tech support and they were unable to help me.

This is making me crazy, sometimes the apps load and then out of nowhere they stop loading.

[JenniferV]

Hello Mbaina,

Thanks for reaching out to the Chromecast Community forum and for doing some steps beforehand — it's a big help!

Are you getting any messages when loading the app? When did the issue start? What type of Chromecast device do you have? Please reinstall the affected apps and plug in your Chromecast into a different HDMI port on your TV. Also, check for pending software updates on your Chromecast.

Regards,

Jennifer

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Jennifer.

Thanks,

Archie

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Juni

[Mbaina]

Th wimpy apps that will load are sling tv, Disney plus and YouTube.

peacock, HBO max, Netflix and Amazon prime will not load.

I have tried all the “fixes” and nothing works.

I have an excellent connection so I don’t know what the problem is.

please help me!!!

[JenniferV]

Hi Mbaina,

Thanks for posting. It looks like you've posted your concern twice. I already responded to your other thread. Please check ii and try the suggested steps.

Also, I will merge this one to your existing thread. Let's continue our conversation there as this one will be automatically locked once merged successfully.

Regards,

Jennifer