Arte app - video content shows black. Sound is ok.

[rkowalew]

On new Chromecast HD, in Arte tv app, all video content shows black. Associated sound plays ok.

All other apps (netflix, hbo) video content plays ok.

[Jeran]

Hey there rkowalew,

I apologize for the late response, thank you for being patient! Were you able to fix that ARTE app issue? If not, I'd be happy to look into this, since troubleshooting these issues can be tricky. The first thing I would check is that your Chromecast with Google TV is up-to-date. Then, I would clear out the cached
app data on the ARTE app. Finally, if the problem persists, go ahead and uninstall and reinstall the app.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[rkowalew]

Hi Jeran,

This is the new Chromecast HD 2022 and its system is updated (version 220621.13).

I tried all you advised: app caches cleared, app reinstalled but the problem persists.

Thanks and best regards,

Robert

[Jeran]

Hey there rkowalew,

No problem! Just to confirm, you haven't noticed this issue with any other application? If that's the case, you may need to reach out to ARTE Support to see if they are aware of any issues currently. It's a possibility there is a known bug that they could be working on. 

I hope this helps, let me know if you had any more questions.

Best regards,

Jeran

[rkowalew]

Hi Jeran,

all other apps are OK. 

I already contacted Arte support and waiting for some advice.

regards,

Robert

[Jeran]

Hey there rkowalew,

Awesome, thank you for letting me know! I'll do some more digging as well to see if I can find other users who are experiencing the same issue. I'll let you know if I can find out anything.

Best regards,

Jeran

[Jeran]

Hey there rkowalew,

I'm just checking up on this thread, were you able to hear back from Arte Support?

Thank you,
Jeran
 

[rkowalew]

Hi Jeran,

Arte asked for additional info.

I will let you know the results.

regards

Robert 

[Jeran]

Hiya rkowalew,

Awesome, thank you for letting me know! I look forward to hearing from you.

Best regards,

Jeran

[Jeran]

Hey there rkowalew,

I'm checking up on this thread again, did you happen to learn anything new?

Best regards,
Jeran

[Jeran]

Hey there rkowalew,

Do you have any more questions or need any additional help?

Thank you,
Jeran

[Jeran]

Hey rkowalev,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran