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Artefacts displaying on screen

thedriver
Community Member

My chromecast w Google TV has just started showing artefacts on the screen today. See attached pics

20220522_120313.jpg

20220522_120237.jpg

I noticed them first in the home screen,  then also in any apps and when playing video content. 

Restarting the CC hasn't fixed it. Changing HDMI port doesn't fix it. 

It's not the TV because it doesn't happen on free to air or the built in apps. 

1 ACCEPTED SOLUTION

thedriver
Community Member

I reset the Chromecast and it seems to be working again.

View solution in original post

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi thedriver,

 

Thanks for reaching out. Could you please check if the Chromecast firmware is updated? I understand that you've mentioned that the issue is not with the TV, but please try to plug in your Chromecast into a different TV screen to isolate the issue. Restarting your router and resetting your Chromecast might also help.

 

Thanks,

Jennifer

thedriver
Community Member

I reset the Chromecast and it seems to be working again.

Jeran
Community Specialist
Community Specialist

Hey there thedriver,

 

I'm glad to hear that everything is working again! In that case, did you have any other questions or concerns we can address?

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from thedriver, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran