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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 25882 Views
  • 0 replies
  • 11 kudos

Chromecast with google tv stuck at Google Logo

The device will not pass the google logo - not loadingManaged to restart the device multiple times and it started - device was updated with the last version and after restart - issue still presenttried to whipe to factory settings - same issuenothing...

Ochea by Community Member
  • 716 Views
  • 3 replies
  • 0 kudos

Stadia Controller with bluetooth connection to ChromeCast Google Tv

Hello guys,i activated bluetooth on Google Stadia Controller. I connected it to my Chromecast with Google TV. Everything works fine. When i restart the controller or chromecast the bluetooth connection is established. Only the input of controller has...

ThomasHo by Community Member
  • 15237 Views
  • 41 replies
  • 11 kudos

Check internet connection

my tv is saying check internet connection for my chromecast 1st gen when i try to set it up and connect to the internet. I’ve used both 2.4G and 5G and it says this and on the app it says the wifi connected but then when i click on it again it says d...

Stop chromcast

How to stop chromcast 

Rk87 by Community Member
  • 906 Views
  • 6 replies
  • 0 kudos

Chromecast w/ Google TV regularly needs to have hard restart

Two of my CwGTV (4k) constantly go to sleep and won't wake with the remote. I need to unplug the Chromecast and do a hard restart. I have done a factory reset. I have tried different HDMI ports. It keeps happening. I haven't noticed it on my CwGTV (H...

Redlow by Community Member
  • 2170 Views
  • 8 replies
  • 2 kudos

Blue rectangle on Paramount+

 any ideas what is going on. Remote won't respond. Used the app on my phone to get out. Once out of the app, the rectangle is gone. Went back in and there is was again

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How to set up Chromecast without remote on iPhone

Hi, I have an iPhone, wanting to set up A NEW wifi for my chromecast. I don’t have the remote control. Based on previous feedback, I did a factory reset in order to set it up again and select the new wifi details. However the TV instructions require ...

Shell2363 by Community Member
  • 870 Views
  • 4 replies
  • 1 kudos

No Chromecast/Google TVs in my house work

For the past few weeks, neither of my Chromecast w/ Google TV (4k) are working properly, neither is my son's TCL TV with built in Google TV. If not used, it's like the wifi just stops working, doesn't pick up any wifi networks at all (not even a mobi...

GregM86 by Community Member
  • 1270 Views
  • 9 replies
  • 0 kudos

Just got a new chromecast!

Hey all,When I boot up my Chromecast (white model with android TV), it boots into the screen that directs you to g.co/cast/power because it thinks it's plugged into the TV instead of the wall. Problem is, I'm using the power brick and wire it came wi...

Izz3h by Community Member
  • 696 Views
  • 4 replies
  • 0 kudos
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