Attempting to stream -keep being told to use Google Cast

[Nicole]

I'm trying to stream from my phone to my tvs built-in chromecast as I always do but keep being told to use Google Cast. I think this may have something to do with my new Samsung Tab and things I enabled Google to do today - but have no idea what. PS I have no idea what version of chromecast is installed in my 3 year old tv

[Jeran]

Hey there Nicole,

I am sorry about the late response, thank you for your patience! Were you able to fix that casting issue? If not, I'd be happy to help out, as I know troubleshooting this alone can be tough. Let me just ask you some questions about what's happening:

• Does this issue only occur with that Samsung Tab?
• Is your Chromecast's firmware up-to-date?
• Does this issue occur one only one app, or many apps?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS